Adroit Consulting
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Adroit Consulting. Results Build Around Your Customer.

Our Mission and Focus

Adroit is an operational consulting firm, specializing in developing strategies, implementing operational improvements and aligning business and technology.

Areas of Focus
Customer Support Operations
Sales Effectiveness
Market Expansion
Sales and Operations Planning
Program Management (PMO)
Technology Optimization

Current News & Events

Press Release:
ADROIT CONSULTING INTRODUCES PROGRAM MANAGEMENT OFFICE FRAMEWORK (PMO) TO ENSURE SUCCESS OF TRANSFORMATION INITIATIVES, COMPLEX PROJECTS
CHICAGO - January 10, 2007
Announcing its new Program Management Office (PMO) Framework today Adroit Consulting CEO Stan Martin said, "Organizations attempting to manage multiple change initiatives or complex projects are finding that a well staffed and properly functioning PMO is critical to success."

Press Release:
Adroit Consulting Highlights Sales & Operations Planning (S&OP) Framework as part of the Integrated Customer Management Model(TM)
Chicago - October 18, 2006
S&OP Framework focuses on linking demand and supply planning to lower inventory costs, increase profitability, and improve customer satisfaction

International Contact Center Management 2006 Event
August 14-16, Navy Pier Chicago
For more information on how to join Adroit Consulting CEO Stan Martin, visit www.iccm.com.

Press Release:
Adroit Consulting Helps Clients Improve Revenue Operations Using Integrated Customer Management Model(TM)
Chicago - June 26, 2006
In a preview to the University of Chicago's Graduate School of Business in January, Adroit Consulting CEO Stan Martin introduced the concept of the Integrated Customer Management Model.

Adroit Consulting Hires Kathleen Johnson to Expand Program Management Office
Chicago - May 10, 2006

Articles:
Sales & Marketing Management Magazine - "Managing Right for the 21st Century"
May 2006
In this issue, Stan Martin, CEO and founder of Adroit Consulting, suggests that the key to boosting sales is to spend more time selling. Every hour a sales rep spends on service or tech support is an hour wasted.
"If the title says sales rep, the rep should be out there selling," Martin says.
See the full article

Sales & Marketing News - "Motivating Channel Partners - Five Actions to Drive Revenue Performance"
September 2005
See the full article




Real Results

Strengthening the Sales Network to Increase Revenue
Increasing revenues required developing programs so that the entire sales network including internal field sales, manufacturer's reps and distributors worked together to improve results.

New Customer Acquisition and Recovery
Gaining additional market share required a more leveraged approach for the existing sales structure.

Branch Network Expansion and Recovery
Our client needed an integrated growth strategy that addressed rapid expansion, increasing market share and improving branch office performance.

Program Management Office
Governance to support a global HCM systems implementation in nine countries.




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